If a page gets in your way, we will get it out of your way.

Last updated August 30, 2026 · Target standard: WCAG 2.1 Level AA

What we are aiming for

We build kivulink.com to meet the Web Content Accessibility Guidelines version 2.1 at Level AA. That is the standard most commonly referenced in the United States for public websites, and it is what we hold new pages to before they go live.

What is in place today

• Keyboard operation. Every menu, card and form control can be reached and used with a keyboard alone. A "Skip to content" link is the first thing the keyboard reaches on every page, and the focused element is always visibly outlined.
• Screen readers. Pages use real headings and landmarks, both navigation menus are labelled, and menus and expandable cards report whether they are open or closed. Images that carry meaning have descriptive text; images that are decoration are hidden from screen readers rather than described.
• Reduced motion. If your device is set to reduce motion, the animations on this site do not run. The content appears immediately and nothing is lost.
• Colour and contrast. Text colours are checked against the AA contrast thresholds, and no instruction on this site is given by colour alone.
• Zoom and small screens. Pages reflow down to a 320-pixel-wide screen and at 200% browser zoom without losing content or requiring sideways scrolling.
• Language. Our FAQ and key guidance are available in several languages, and our advisors speak eight.

What we know is not there yet

We would rather list these than let you find them:

• The moving carrier-logo strips on some pages are decorative. They stop for reduced-motion settings, but they do not yet have a visible pause control for everyone else.
• Parts of the site we link to are run by other companies and are outside our control — the meeting scheduler, and the carrier enrollment platforms for ACA, life and supplemental health. If one of them blocks you, call us and we will complete the enrollment with you directly.
• Some older documents we hand out were produced by carriers or government agencies as PDFs and may not be tagged for screen readers. Ask us and we will read one to you or supply the information in another format.

Tell us about a barrier

If something on this site stopped you, we want the specific page and what happened. We answer within one business day and we will give you the information another way immediately, rather than making you wait for the fix.

• Call or text 832-775-2509
• WhatsApp 832-775-2509
• Email info@kivulink.com with "Accessibility" in the subject line
• Visit us at 2323 S. Voss Rd, Suite 648, Houston, TX 77057, Monday to Friday, 9am–6pm Central

How we keep it up

Accessibility is checked when a page is built and again when it changes: keyboard path, heading structure, image descriptions, contrast, and behaviour with motion reduced. This statement is reviewed whenever the site changes materially, and it was last reviewed on the date at the top of this page.

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